MONEY-BACK GUARANTEE

Refund Policy

We stand behind our service. If you're not satisfied within 48 hours of purchase, we'll issue a full refund—no questions asked.

Effective Date: 11 October 2026Last Updated: 11 October 2026

1. Overview

At IPTV AIO ("we," "us," or "our"), customer satisfaction is our priority. We offer a 48-hour money-back guarantee on all subscription purchases. If you are not completely satisfied with our service within the first 48 hours of your purchase, you are entitled to a full refund.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

Time Frame: Refund requests must be submitted within 48 hours of your initial purchase date and time.
First-Time Purchases: The refund policy applies to first-time purchases only. Repeat purchases or renewals may be evaluated on a case-by-case basis.
Service Issues: Refunds are granted if you experience technical issues, service dissatisfaction, or the service does not meet your expectations.
No Abuse: Customers who repeatedly purchase and request refunds may be denied future refunds at our discretion.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact Us: Reach out to our support team via WhatsApp, Telegram, or email within 48 hours of your purchase.
Provide Details: Include your purchase date, subscription plan, payment method, and a brief reason for your refund request (optional but helpful).
Confirmation: Our team will review your request and confirm your refund eligibility within 24 hours.

Contact Methods:

4. Refund Processing Time

Once your refund request is approved:

Processing Time: Refunds are processed within 3-5 business days from the date of approval.
Payment Method: Refunds will be issued to the original payment method used for the purchase (credit card, PayPal, cryptocurrency, etc.).
Bank Processing: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
Cryptocurrency Refunds: Refunds for cryptocurrency payments will be issued in the same cryptocurrency at the exchange rate at the time of the original transaction.

5. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

After 48 Hours: Refund requests submitted more than 48 hours after purchase are not eligible.
Service Violations: If your account has been suspended or terminated due to violations of our Terms of Service, refunds will not be granted.
Chargebacks: If you initiate a chargeback with your bank or payment provider instead of contacting us directly, your account will be suspended, and no refund will be issued.
Free Trials: Our 24-hour free trial is provided at no cost. Since no payment is made for the trial period, no refund is applicable.
Partial Subscription Periods: Refunds are only available within the 48-hour window. We do not offer prorated refunds for unused portions of a subscription after the 48-hour period.

6. Free Trial Policy

We offer a 24-hour free trial to allow you to experience our service before committing to a paid subscription. The free trial is provided with no payment required, no credit card needed, and nothing to cancel. Since no payment is made during the trial period, the 48-hour refund policy does not apply to free trials.

7. Subscription Cancellation

Our subscriptions do not auto-renew. Once your subscription period ends, the service simply stops, and no further charges are made. There is nothing to cancel. If you wish to discontinue the service before your subscription period ends, you may do so, but refunds are only available within the 48-hour window from the original purchase date.

8. Disputed Charges and Chargebacks

If you believe there has been an unauthorized or incorrect charge to your account, please contact us immediately before initiating a chargeback with your bank or payment provider. We are committed to resolving billing issues quickly and fairly.

Important: If you initiate a chargeback without contacting us first, your account will be suspended immediately, and you will not be eligible for a refund or future service.

9. Exceptions and Special Cases

While our refund policy is clearly defined, we understand that unique circumstances may arise. If you believe you have a valid reason for a refund outside the standard 48-hour window, please contact our support team. We will review your case on an individual basis and make a fair determination.

10. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our refund terms.

11. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Summary

We offer a straightforward 48-hour money-back guarantee. If you're not happy with our service within the first 48 hours of purchase, contact us and we'll issue a full refund. No hassle, no hidden terms.