YOUR PRIVACY MATTERS

Privacy Policy

We take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

Effective Date: 11 October 2026Last Updated: 11 October 2026

1. Introduction

IPTV AIO ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at https://www.iptvaio.com and use our IPTV streaming services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services:

Contact Information: When you message us via WhatsApp, Telegram, Discord, or email, we collect your username, contact handle, and the content of your messages.
Account Details: Your chosen username and password for accessing our IPTV service.
Payment Information: When you purchase a subscription, payment details are processed by third-party payment processors (PayPal, Stripe, cryptocurrency payment gateways). We do not store your credit card details or full payment information.
Device Information: Information about devices you use or inquire about for compatibility purposes (e.g., "Fire Stick," "Samsung TV").

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

Usage Data: Pages visited, time spent on pages, click behavior, scroll depth, and navigation paths through our website.
Device & Browser Information: Browser type, operating system, device type (mobile, tablet, desktop), screen resolution.
Analytics Data: We use Vercel Web Analytics, which collects anonymous usage statistics without cookies or personal identifiers. This is GDPR-compliant and privacy-first.

2.3 Service Usage Information

When you use our IPTV streaming service, we may collect:

Streaming Activity: Channels watched, viewing duration, content preferences (collected by our IPTV backend to improve service quality).
Connection Data: IP address, connection timestamps, device information (to prevent unauthorized access and service abuse).

2.4 Information We Do NOT Collect

For transparency, here's what we do not collect:

❌ Cookies: Our website uses no cookies. Vercel Analytics uses session storage only, which clears when you close your browser.
❌ Third-Party Tracking Pixels: We do not use Facebook Pixel, Google Analytics, or other invasive tracking tools.
❌ Full Payment Card Details: Payment processors handle this; we never see or store your card numbers.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: Provide access to our IPTV streaming service, deliver login credentials, and ensure service functionality.
Customer Support: Respond to your inquiries, troubleshoot issues, and provide technical assistance.
Payment Processing: Process subscription payments and manage billing through third-party processors.
Service Improvement: Analyze usage patterns to improve content offerings, website performance, and user experience.
Fraud Prevention: Detect and prevent unauthorized access, payment fraud, and service abuse.
Legal Compliance: Comply with applicable laws, regulations, and legal processes.
Communication: Send transactional messages (e.g., login details, subscription confirmations, service updates). We do not send marketing emails unless you explicitly opt in.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data under the following legal bases:

Contractual Necessity: Processing is necessary to provide the IPTV service you purchased.
Legitimate Interest: We have a legitimate interest in preventing fraud, improving our services, and ensuring security.
Consent: Where required, we obtain your explicit consent (e.g., for optional marketing communications).
Legal Obligation: We may process data to comply with legal requirements (e.g., tax records, anti-money laundering laws).

We do not sell, rent, or trade your personal information to third parties. We only share your data in the following limited circumstances:

5.1 Service Providers

Payment Processors: PayPal, Stripe, and cryptocurrency payment gateways process your payment information securely. They have their own privacy policies.
IPTV Backend Providers: Our IPTV streaming infrastructure may be hosted by third-party providers who process streaming data on our behalf.
Communication Platforms: When you contact us via WhatsApp, Telegram, or Discord, those platforms process your messages under their own privacy policies.
Analytics Provider: Vercel (for anonymous, cookieless website analytics).

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Active Subscriptions: Account and usage data are retained while your subscription is active.
Expired Subscriptions: We retain data for up to 12 months after expiration for customer service and fraud prevention purposes, then delete it.
Support Conversations: Retained for up to 24 months for quality assurance and dispute resolution.
Payment Records: Retained for up to 7 years as required by tax and financial regulations.

You may request earlier deletion of your data by contacting us (see Section 12).

7. Your Privacy Rights

Depending on your location, you have the following rights regarding your personal data:

7.1 GDPR Rights (EEA, UK, Switzerland)

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.
Right to Restrict Processing: Limit how we use your data in certain circumstances.
Right to Data Portability: Receive your data in a portable format and transfer it to another provider.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

7.2 CCPA Rights (California Residents)

Right to Know: Request disclosure of what personal information we collect, use, and share.
Right to Delete: Request deletion of your personal information.
Right to Opt-Out of Sale: We do not sell personal information, so this does not apply.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

7.3 How to Exercise Your Rights

To exercise any of these rights, contact us at:

We will respond to your request within 30 days.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Encryption: Our website uses HTTPS encryption to secure data in transit.
Secure Payment Processing: Payment details are handled by PCI-DSS compliant processors; we do not store card information.
Access Controls: Only authorized personnel have access to customer data, and access is logged.
Regular Security Reviews: We periodically review our security practices to ensure they meet industry standards.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Our services are operated internationally, and your data may be transferred to and processed in countries outside your country of residence, including countries that may not have the same data protection laws as your jurisdiction.

If you are located in the EEA, UK, or Switzerland, we ensure that any international data transfers comply with GDPR through appropriate safeguards such as Standard Contractual Clauses (SCCs).

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it promptly.

11. Cookies & Tracking Technologies

Good news: Our website uses NO cookies.

Vercel Analytics: We use Vercel's cookieless analytics, which collects anonymous usage data using session storage only. This data is deleted when you close your browser.
No Third-Party Trackers: We do not use Google Analytics, Facebook Pixel, or any other third-party tracking scripts.
Session Storage: Temporary data stored in your browser (e.g., to track scroll depth) is cleared when you close the tab.

Because we do not use cookies, you do not need to accept a cookie banner when visiting our site.

12. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. Because we do not use tracking cookies or third-party trackers, DNT signals do not affect our data collection practices. Your privacy is respected by default.

13. Your Choices & Control

Account Information: You can update your account details by contacting us.
Communications: We only send transactional messages (e.g., login credentials). If you receive promotional messages, you can opt out by contacting us.
Data Deletion: You can request deletion of your account and personal data at any time.

14. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Telegram, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated to you via email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Policy Summary

We respect your privacy. We collect only what we need to provide our IPTV service and never sell your data. Our website uses no cookies and employs privacy-first analytics. You have full control over your data and can request access, correction, or deletion at any time. Contact us at contact@iptvaio.com with any privacy questions.